Returns & Exchanges
Due to the perishable nature of our artisanal cheeses, we prioritize food safety and quality control above all else. While we cannot accept physical returns of food items, we are committed to ensuring your complete satisfaction with every gourmet selection.
Inspect Your Delivery
Upon arrival, please immediately inspect your cheese for any temperature issues or packaging damage that may have occurred during transit.
Document the Issue
If you notice any quality concerns, take clear photographs of the product and the shipping label within 24 hours of delivery.
Contact Our Fromagers
Email our support team with your order number and photos to report a damaged or incorrect shipment for a formal review.
Resolution Process
Once verified, we will issue a full refund to your original payment method or expedite a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing